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Frequently Asked Questions

General

No contracts, ever. All plans are month-to-month. Cancel anytime.

Yes. Book a demo and we’ll walk you through everything live. You can start a 14-day trial after the demo.

Yes. Our import wizard supports carrier, dispatcher, driver, and load data from CSV exports — including from Glide and Excel. Rate confirmations and BOL document links import automatically.

Currently iDispatchHub is US-only. Access is geo-restricted to protect the integrity of FMCSA data and carrier compliance information.

Yes, all plans are month-to-month. No contracts, no cancellation fees.

Plans & Billing

 Load management, carrier management with FMCSA verification, document uploads, dispatcher and admin dashboards, broker credit checks, breakeven calculator, and up to 150 active loads.

Carrier and driver portals, team payroll reports, push notifications, live fuel cost estimator, equipment tracking, and unlimited loads and team members.

The AI Dispatch Assistant (Stephanie), document AI for BOL/POD discrepancy detection, OCR load creation from rate confirmations, carrier agreement generation, and factoring company integration.

Yes, anytime through your account settings. Changes take effect on your next billing cycle.

Features

Each load with a mileage entry shows a real-time fuel cost estimate using the current national diesel price from the U.S. Energy Information Administration. It calculates best case (7.5 mpg), average (6.5 mpg), and worst case (5.5 mpg) for the carrier.

Yes. Standard and Premium plans include a full carrier portal where carrier owners can view load history, performance reports, invoice status, and payment links.

Yes. Drivers can report their current location from their dashboard and the system stores location history on each load. Live maps show pickup and delivery locations.

When you add a new carrier, iDispatchHub can automatically generate a carrier service agreement pre-filled with your company’s terms and the carrier’s FMCSA data. The agreement is stored in the carrier’s profile.

iDispatchHub is a PWA (Progressive Web App), meaning you can subscribe to push notifications through your browser — no app download needed. Notifications fire when loads are updated, documents are uploaded, and status changes occur.

Support

Email us at support@idispatchhub.com or use the AI assistant inside the platform. Premium subscribers get priority direct access to the development team.

Yes. All data is stored on redundant cloud infrastructure with automated daily backups.